Inconsistent hanging when redirect to credit card payment

3 years 5 months ago
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Inconsistent hanging when redirect to credit card payment #3789
Hi
My client is complaining that some people cannot make payments for products: I have checked on most devices and have seen the following results:
IE 11 under Windows 7 the booking process hangs at the transfer to the bank. I also cannot delete the trip from my cart under IE 11.
Safari under Windows 7 also hangs at the redirect to the bank but will allow me to delete the trip from the cart.
Chrome under Windows 7 also hangs at the redirect to the bank and when trying to remove the trip from the cart.
Some Android devices hang at redirect to the bank
iPad has no problems booking with Chrome browser but Safari always hangs at the transfer to the bank.

I have deleted the html files from the template and disabled the onepage checkout plugin and tested and all works fine.

can you help?

Joomla! 3.4.8
vmuikit 3.1.6
vm 3.0.12

This site is a copy of the live site so we can "play" while we get it fixed

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3 years 5 months ago
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Inconsistent hanging when redirect to credit card payment #3790
What payment module are you using?

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3 years 5 months ago
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Inconsistent hanging when redirect to credit card payment #3791
Hi

Its

Redsys payment gateway TPV for Virtuemart 3 ( Servired / Sermepa)

But this works fine with vmuikit uninstalled

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3 years 5 months ago
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Inconsistent hanging when redirect to credit card payment #3792
Yea, we have not tested every payment moudle there is in the world yet. So it might need special attention

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3 years 5 months ago
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Inconsistent hanging when redirect to credit card payment #3795
OH I see. So can this be fixed?
Would it be better to fix on the copy site or the live site?
And thank you!

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3 years 5 months ago
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Inconsistent hanging when redirect to credit card payment #3798
Hello
We checked . Redirection of payment page worked perfectly in your site.

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3 years 5 months ago 3 years 5 months ago by .
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Inconsistent hanging when redirect to credit card payment #3799
Did you check on different operating systems and browsers as per my first post?
I get daily emails from clients saying they have tried to use the online ordering but cannot because it hangs at the confirm purchase.
Please can you take a look at this urgently as my client is really getting annoyed that they are losing business.

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3 years 5 months ago
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Inconsistent hanging when redirect to credit card payment #3812
Hi
Is it possible you could take a look at this...further testing has shown that the cart works fine with the onepage checkout uninstalled albeit the site insists on the buyer logging in despite the VM settings saying otherwise!

If I have the One page cart it hangs on many systems including ie11. I have currently uninstalled the Onepage checkout but would appreciate your help before I just find another solution and put that purchase down to a waste!

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3 years 5 months ago
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Inconsistent hanging when redirect to credit card payment #3813
We will look at this tomorrow 10 mars +1 GMT

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3 years 5 months ago
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Inconsistent hanging when redirect to credit card payment #3814
Hello
I checked cart page in Firefox, chrome and safari with Windows 7 in your copy site
coachtripsonline.com/copy/
It works good there.

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